Refund Policy

Return and Refund Policy

Last updated: June 08, 2020

Thank you for shopping at Proscript America Pharmacy.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Proscript America Pharmacy, 1801 Binz St., Ste. 310, Houston, TX 77004.
  • Service refers to the Website.
  • Website refers to Proscript America Pharmacy, accessible from https://proscriptamerica.com/
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours (1 Day) without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours (1 Day) from the date and time at which You Ordered the Goods.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@proscriptamerica.com
  • By visiting this page on our website: https://proscriptamerica.com/ and using the online message portal.
  • By phone number: 281.816.6501
  • By mail: 1801 Binz St., Ste. 310, Houston, TX 77004, United States

We will reimburse You no later than 14 days from the date and time at which We received the request for cancellation of Your Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • Product isn't used or damaged
  • Product must have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Any Goods such as: Personal Protection Equipment (PPE’s), medication, vitamins & supplements, food items, or cleaning supplies due to the risk of cross contamination.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Any Goods having no receipt or proof of purchase.
  • Any Goods not in the original packaging.
  • Any eligible Goods purchased that are outside of the 7 day return policy, that is, any eligible Goods purchased that are not returned within 7 days from the date of delivery to You.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

1801 Binz St.
Ste. 310
Houston, TX 77004
USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@proscriptamerica.com
  • By visiting this page on our website: https://proscriptamerica.com/
  • By phone number: 281.816.6501
  • By mail: 1801 Binz St., Ste. 310, Houston, TX 77004, United States

 

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